Scroll to top

Save time with EVN Online plus

Pay your bills securely without additional charges via EVN Online plus. Simply register for quick access to your consumption and billing history. Visa and MasterCard are accepted.

All payment methods

EVN Online plus

Secure payment, free of charge, directly via our website. Visa and MasterCard are accepted.

to EVN O+

Direct Debit

Fill in a direct debit authorisation from your bank and submit it at an EVN office or email it to
[email protected].

Е-banking

See your bank’s method for online utility bill payment or make a transfer to an EVN bank account using the IBAN from your bill

EVN bank accounts

ePay.bg

To use this payment method, you need to register at www.epay.bg.

See more

Bulgarian Post Offices

You can make a payment at Bulgarian post offices that cooperate with EVN Bulgaria.

See more

EasyPay

At the offices of EasyPay throughout Bulgaria.

See where

ATM

You can pay via ATM with a bank card

See how

Transcard

To use this payment method, you need to register at www.transcard.bg.

See more

Cash Terminal

You can pay via any Cash Terminal in Bulgaria

See where

Payment via Bulgarian post offices

Addresses of post offices in the districts of Burgas, Kardzhali, Sliven, Smolyan, Stara Zagora, Pazardzhik, Plovdiv, Haskovo and Yambol are available here.

In Sofia you can pay at the following post offices:

Address Opening hours*
Ul. Gen. Yosif V. Gurko, 6
Monday - Saturday 07:30 - 19:00
Sunday 08:00 - 13:00
Bul. Tsarigradsko shose, 85, block 109
Monday – Friday 07:00 – 19:00
Saturday 07:00 – 13:00
Bul. Dragan Tsankov, 31a
Monday – Friday 07:00 – 19:00
Saturday 07:00 – 13:00
Bul. Slivnitsa, 172
Monday – Friday 07:00 – 19:00
Saturday 07:00 – 13:00
Bul. Totleben, 8
Monday – Friday 07:00 – 19:00
Saturday 07:00 – 13:00

*The above opening hours are according to information from Bulgarian Posts EAD.

How to read your bill?

 

View example PDF documents to see what information is included on your electricity bills and receipts

Sample receipt

Download

Sample bill

Download

SMS/email notification

Take advantage of our free email or SMS notification services:

  • advance notification of upcoming disconnection of power supply if the payment deadline has not been met
  • monthly billing information






 

Electricity prices

 

Final prices including VAT and excise duty for residential customers of EVN Elektrosnabdiavane:

Metering method Periods within the day Price, BGN/kWh
With two rates
Day
Night
0.24013
0.13668
With one rate
0.24013

Final prices for residential customers are calculated in accordance with the Electricity Market Rules and include:

  • the prices of EVN Elektrosnabdiavane and prices for grid services approved by EWRC’s Decision No. C-27 / 01.07.2021
  • 20% VAT
  • 0% excise duty.

Prices of EVN Elektrosnabdiavane

 

Prices for residential customers of EVN Elektrosnabdiavane, excluding VAT and excise duty:

Metering method Periods within the day Price, BGN/kWh
With two rates
Day
Night
0.14433
0.05812
With one rate
0.14433

Residential customers of EVN Elektrosnabdiavane are connected to the electricity distribution grid at low voltage and pay the following prices for grid services, excluding VAT and excise duty:

Grid service Price, BGN/kWh 
Transmission and access over/to the electricity transmission grid
0.01197
Transmission over the electricity distribution grid at low voltage
0.03783
Access to the electricity distribution grid
0.00598

 


Power outages

There are various reasons why you may not have electricity at your home - unpaid bills, power cuts, planned repairs or other reasons.

You can call 0700 1 0007 and our colleagues from the call centre will provide you with the necessary information (for sites in Southeast Bulgaria).

Frequently asked questions

How can I check my monthly bill?

All residential customers of EVN Elektrosnabdiavane can check their monthly bill in any of the following ways:

  • via EVN Online plus, after signing up (link)
  • by automated phone line on 0700 10 207 (after entering MPN) 
  • through the company’s call centre on 0700 1 7777 (8:00 to 17:00 Monday to Friday)

For your convenience, the company offers a free service, upon activation, where we send regular billing information by SMS or email promptly after the bill is issued. For more information, see here.
 

I think my bill is not correct. What should I do?

If you have doubts that your bill is correct, check the current readings of your electricity meter and compare them with those on your bill. If the values recorded by you are lower than those on the bill, this means that there has been an incorrect reading or error in entering the information. In this case, you can call 0700 1 7777 (8:00 to 17:00 Monday to Friday) or email us at [email protected].

If the values recorded by you are higher than those on the bill, and you still have doubts about the correctness of your bill, you need to contact the grid company in Southeast Bulgaria, Elektrorazpredelenie Yug, on the 24/7 phone line 0700 1 0007 or by e-mail [email protected].
 

Why do I not have electricity?

In order to establish the cause promptly, first check whether there is power in the neighbouring buildings. If there is not, then the possible reasons for this are:

  • scheduled maintenance
  • fault in the transmission or distribution grid.

Detailed information on scheduled power cuts is published on the website of Elektrorazpredelenie Yug - www.elyug.bg. Information about these, as well as about unscheduled (emergency) power cuts, can be obtained on the 24/7 phone line of Elektrorazpredelenie Yug 0700 1 0007.

  • In the case of a power cut at your site only, this may be due to overloading or a fault with one of the site’s installations (failure of an electric appliance). In this case, you should check all fuse switches in the electrical panel of the site. If the status of the fuse switches is normal (on), then you should go to the cabinet with the electricity meters and check the fuse switch behind the opening. If the fuse switch has caused the problem, then it will have turned off (fallen down) and you have to turn it on again (i.e. lift it up). If you still do not have power, call the 24/7 phone line of Elektrorazpredelenie Yug 0700 1 0007
  • disconnection due to unpaid bills.


 

My power supply has been disconnected due to overdue bill payment. What do I need to do to get reconnected?

In the case of disconnection due to an unpaid monthly bill, the electricity supply will be restored after payment of the overdue amount and the respective fee for reconnection according to the price list of services provided by Elektrorazpredelenie Yug. The company offers two options - express and regular. If you pay for the express service, reconnection is within 6 astronomical hours, and for the regular service, by 12:00 the next working day. For more information, contact the grid company on 0700 1 0007.

What should I do in order to register the bills in my name if I have purchased or started to rent a property?

You need to request our free service "Changing name based on documents". You can receive information about the required documents at [email protected] or on 0700 1 7777.
 
What should I do if I am no longer the owner/tenant of a property, but the electricity bills continue to be issued in my name?
The new owner/occupier of the property is obliged to inform us of the change within 30 days, by requesting the service "Changing name based on documents”. You can receive information about the required documents at [email protected] or on 0700 1 7777.
 
Виж телефонни номера Изпрати ни мейл
Свържи се с наш сътрудник по чат

Contact us

0700 1 7777

Electricity and services
Monday - Friday from 8:00 to 17:00

0700 1 0007

For power cuts in Southeast Bulgaria
24/7, including public holidays

0700 1 0207

Automated bill checking
24/7, including public holidays

0700 1 7898

Heating and services
24/7, including public holidays